CANCELLATION POLICY and FAQS
ATTENTION: Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment.
We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations.
No shows or same day cancellations that are within 4 hours of your appointment time, 50% of the service will be charged in order to reschedule. For Gift Certificates, 50% of the service value will be redeemed. For Packages 50% of a single service value, at its regular price, will be redeemed.
Complimentary services: No shows or same day cancellations that are within 4 hours of your appointment time, to re -book a Consultation there will be a $25 Consultation Fee.
Services that require a Credit card hold in order to book the service ( such as longer services or multiple services, or any other reasons we would've taken a credit card hold) that are not canceled within 24 hours will be charged 50% on all services booked.
Services 1 1/2 hours or longer and services booked for multiple persons that amount to 1 1/2 hrs or longer, will require a credit card to book the appointment. If you book on line you will receive a phone call for credit card authorization to hold your appointment time. Your credit card will not be charged and you may pay in an other method at the time of your appointment. Charges on your credit card will only occur based on the cancellation policy above.
Our online Booking system will not allow you to Cancel your appointment same day. You must call to cancel if it is less than 24 hours before your appointment time.
Spa Etiquette and faqs
ARRIVAL: Please arrive at your scheduled appointment time. New clients will have a form to fill out and a consultation will be done before starting your service. This is factored in to your appointment time so that you do not have to arrive earlier. Arriving early will not guarantee your service will start before your scheduled appointment time. Please call ahead to check if your service can be started before the scheduled time.
ROBE AND SLIPPERS: are provided for your convenience.
LOST OR STOLEN ITEMS: Vfranca Spa is not responsible for lost or stolen items. Please keep all personal items with you.
GYM and CLASSES: are not available to Spa guest. The Gym and all classes are for use by Gym members only.
CELL PHONES: Please leave cell phones on silent or vibrate as to not to disturb your service or others.
LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed.
CONSULTATIONS: Please be aware that not all services can be provided at the time of your scheduled Consultation. It will be dependent upon the amount of time needed for the service, availability, and preparations.
PRODUCT RETURN POLICY: Products must be returned within 10 days, ( no exceptions), with the full value returned in the form of a gift card, which can be redeemed for other Vfranca Spa products. Products must be in original packaging, unused, unopened, to receive full credit. Products with some use and original packaging, will receive 50% of the product value in the form of a gift card. All returns must show receipt of purchase.
GIFT CERTIFICATES: Expiration is 1 year from the purchase date. Gift Certificates are not redeemable for cash, and are nonrefundable. Gift Certificates must be present at the time of service.
PACKAGES: All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used by the expiration.
PAYMENTS: We accept all major credit cards. We do not accept personal checks or traveler's checks.
GRATUITY: Gratuity is not included. Tips typically average 15% to 20% of your service total and is appreciated.
GUEST: must be at least 18 years old to receive spa services. Anyone under 18 years of age, that enters the Spa facilities, must be accompanied by a parent or guardian, and must be attended to at all times.
TREATMENT ROOM POLICY: Only the client receiving a service is allowed in the treatment room at the time of service. All other guests must wait in the waiting area, there is no exceptions.
WHEN RECEIVING SERVICES: The Spa wants you to relax, and enjoy your service. It is important the the Esthetician is able to focus on your service and skincare needs. WHEN RECEIVING SERVICES, we ask you leave your child/ minor with a guardian as you will not be able to properly watch and attend to your child/minor while receiving a service. This is for their safety as well as the safety of everyone in the treatment room.
PLEASE NOTE: that it is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.